How to submit a complaint
You may contact the company by email, telephone, WhatsApp or written correspondence using the details on the Contact Us page.
Information to include
- Your full name and contact details
- Your application reference number, where available
- A clear description of the issue
- Relevant dates, messages or supporting documents
- The outcome you are requesting
What happens next
The company should acknowledge the complaint, review the available information and provide a response within the timeframe established by its internal complaint policy and any applicable regulatory requirements.
Escalation
If you are dissatisfied with the response, ask the company for the applicable internal escalation channel and information about any external dispute-resolution or regulatory avenue available for the relevant product.
Important
The client must insert its official complaint email, telephone number, responsible department, response timeframe and regulator or ombudsman information before launch.